The basic requisites of the product are defined together with the customer, and solutions and suggestions are proposed.
A qualifying element for the definition of a product is the perfect knowledge of the customer's needs, explicit and implicit, the quantities to be produced, and a final target price.
This consists of verifying the feasibility of what is requested in terms of:
Our specialist staff outlines an approximate project, operating in close collaboration with the customer, carries out accurate market research for the choice of the components, defines the technological process (work cycles and methods) and draws up a base list.
An offer is drawn up with detailed indications of the product, the minimum consumption batches, the execution costs, the payment terms and the delivery times/terms.
If the customer accepts the offer, the project is completed in detail and prototypes are made; otherwise the reasons for the refusal, or the points where the project should be reviewed/modified, are examined with the customer.
The first phase on the prototypes is the development of the dedicated firmware; satisfaction of the basic requisites and compliance with the mandatory requirements are verified, and duration tests are carried out (e.g. thermal tests in a climatic chamber).
In the second phase, the positive result of the tests on the final assembled product is checked, carried out at the premises of the customer who collaborates with our staff in fine tuning and optimisation, and we ensure that the requested certifications/approvals are obtained (EC, UL-CSA, TUV, etc.) .
The review can regard the entire project or just a part, and it is carried out if any problems arise after the verification of the project or in the case of changes or additions to the basic requisites on the part of the customer
This is the formal act which ensures that the final product fully satisfies the customer's needs; it is carried out after the customer has successively used the first production batch.
Together with the customer, our company carries out a production programme, using always and only approved materials and processes, and we carry out an accurate and complete functioning test on the entire batch In addition, being highly aware of problems regarding environmental impact, all your products will be manufactured according to the new directive RoHS 2002/95/EC
This consists of: